My Basket0

Professional Focus: Professional standards, ethics and trust - Part 2


Publication date:

29 September 2020

Last updated:

29 September 2020


Professional Focus, Melissa Collett, Professional Standards Director, Chartered Insurance Institute

Second instalment of the Professional Focus webinar from Melissa Collett.

This webinar gives members an update on some of the key issues currently arising within professional standards and ethics, including transparency and ensuring financially inclusive outcomes for customers. Attendees have been given the opportunity to engage with new case studies, and reflect what they would do if faced with an ethical dilemma.

Learning objectives:

By the end of the session participants will have gained an understanding of the following learning points:

  • What the current key issues are relating to Professional Standards and ethics
  • What the current state is of public trust in insurance?
  • Engaged with the CII Code of Ethics, and related companion guides
  • Have had the opportunity to reflect on some ethics case studies


View the webinar HERE


To see part 1, click here

This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), the CII group, local institute or Society, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the CII group, local institutes, or Societies.