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Important information: Our website will be undergoing scheduled maintenance on Thursday 12th December between 7:30am and 8:30am (GMT) and therefore will be unavailable. All services will be restored by 8:30am. We apologise for any inconvenience caused.

Contact us

As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.

Customer Service (UK)

Head office

Society of Mortgage Professionals
C/o Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
London
EC3M 3BY

Contact details

Telephone service: Monday to Friday, 9am – 5pm (GMT)

+44 (0)20 8530 0999
customer.serv@cii.co.uk
info@smp.org.uk

Examination support

Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.

Feedback and complaints

Tell us what we're doing well or how we can do things better.