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Professional Focus: Embracing emerging technologies in insurance for serving micro SMEs


Publication date:

03 June 2021

Last updated:

03 June 2021


Rochelle Fyffe

Professional Focus webinar on embracing emerging technologies in insurance for serving SMEs.

In this expert panel discussion, we focus on the events of the past year and how this has proved the importance of emerging technologies such as AI and big data, in particular when serving micro SME’s and freelancers.

This webinar brings you an expert panel who each have a wealth of experience across underwriting, broking, claims and Insurtech. The panel consider the challenges and opportunities that they have faced over the past year in serving this market and the challenges we could see going forward. They discuss why we should be embracing technology in insurance and how we can use this to track the customer journey of a Micro SME through underwriting, distribution and claims to demonstrate how emerging technology can be applied to create an efficient and smooth experience.

Learning outcomes:

  • Understand the challenges across the value chain in serving SMES, Micro SMEs and freelancers
  • Discuss why we should be embracing technology in insurance, such as AI and big data
  • Build their knowledge on how technologies such as AI and big data can be practically applied to the underwriting, distribution and claims processes of Micro SMEs


View the webinar HERE

This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), the CII group, local institute or Society, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the CII group, local institutes, or Societies.